Facilitated 2 monthly meetings, informing internal and external stakeholders of programs, initiatives and drug trial updates.Documented business requirements associated with clinical program administration, such as drug utilization review initiatives and opiate management programs.Applied mortality data to inputted health conditions and utilized clinical experience to support product implementations for a broad range of 30 insurance company clients.Ensured the pharmacy staff provided 100% accurate order entries and adhered to medication delivery schedules.Gathered and documented business requirements to support the implementation of 23 clinical projects, including pharmacy authorization maintenance, coordination of benefits for medical supplies that process via pharmacy claims and the implementation of clinical criteria.Led the clinical quality review for RxRules content and documentation and developed processes to improve the clinical services team's efficiency.Supervised a team of 15 pharmacy technicians and ancillary staff and verified the accuracy of all work performed, including medications.Identified client needs and issues, developed patient-focused solutions, and presented them to the customer to ensure they were addressed.Managed various system-wide projects, product conversions, trials, and introduction of new products as they related to pharmacy and as assigned.
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